AI-powered automation uses machine learning to perform repetitive tasks like ticket routing, system monitoring, and predictive maintenance. It’s helping IT teams reduce manual workloads and improve response times.

Zero Trust is a security model that assumes no user or device is trusted by default—even inside the network. It’s important because it helps protect against modern cyber threats by continuously verifying identity and access.

Cloud computing allows organizations to scale resources on demand, reduce hardware costs, and support remote work. Services like Microsoft Azure, AWS, and Google Cloud are now key parts of many IT environments.

It helps employees recognize phishing attempts, use strong passwords, and follow safe online practices. Regular training reduces the risk of breaches caused by human error—still the top cause of data leaks.

MFA adds an extra layer of protection by requiring a second verification step (like a code or app prompt) after a password. It significantly lowers the chance of unauthorized access—even if a password is compromised.